Disclosure Guide

Company Information

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EasyStreet Mortgages Limited (FSP711051), trading as EasyStreet Mortgages, is licensed by the Financial Markets Authority to provide financial advice services as a Class 2 Financial Advice Provider.Address: 5a/166 Moorhouse Avenue, Christchurch Central.

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Nature and Scope of Advice

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Our advisers provide financial advice on:

  • Residential mortgages (through a panel of banks and non-bank lenders)
  • Personal risk insurance (life, trauma, TPD, income protection)
  • KiwiSaver (through selected providers)

We do not provide advice on general insurance (e.g. house, car, contents), investments such as shares or managed funds, or on legal and tax matters.

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How we get paid

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EasyStreet receives a single, upfront commission (a percentage of the loan facility or insurance premium), an ongoing trail commission (also a percentage of the loan facility or insurance premium), or a combination of both. This payment is made to us by the lender when arranging finance, or by the insurer when providing life insurance cover. EasyStreet reserves the right to charge a one-off broker fee for services provided to mortgage clients. If applicable, this fee is separate from any commission EasyStreet may earn or any commission clawback. Fees are clearly disclosed, usually at the point when an approval is issued and sent to the client.

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Fees and Expenses

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We are usually paid by commission from the lender or insurer and do not normally charge clients a fee for our advice.A fee may apply in certain situations – for example, where lending is complex, loan values are small, a non-bank lender is used, or if a loan is repaid early and the lender claws back our commission. If any fee applies, we will always agree this with you in advance.

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Product Commissions

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If you act on our advice, EasyStreet and our advisers may receive commission from the lender, insurer, or KiwiSaver provider.

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  • Mortgages: typically 0.55%–0.90% upfront, with some lenders also paying an ongoing trail commission of up to 0.20% p.a.
  • Insurance: typically 150%–220% of the first year’s premium, with ongoing renewals of 7.5%–20%.
  • KiwiSaver: typically 0.20%–0.50% p.a. of funds under management, and some providers also pay small upfront or referral amounts.

These commissions are paid by the provider and do not affect the cost of your loan, premium, or KiwiSaver account. We may also receive non-financial incentives such as training or industry events.

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Duties

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EasyStreet and our advisers have duties under the Financial Markets Conduct Act to:

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  • give priority to your interests,
  • exercise care, diligence, and skill,
  • meet the competence and knowledge standards set by the Code of Professional Conduct for Financial Advice Services, and
  • meet the Code’s standards of ethical behaviour, conduct, and client care.

This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at www.fma.govt.nz.

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Conflicts of Interest, Commissions and Incentives

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Receiving commissions creates a potential conflict of interest, as we could be influenced to recommend products that pay higher commissions.

To manage this, we:

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  • follow a clear advice process based on your goals and circumstances,
  • maintain a register of conflicts, gifts, and incentives, and
  • carry out regular compliance reviews and training.

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Complaints Handling and Dispute Resolution

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If you are not satisfied with our service, you can make a complaint by emailing complaints@easystreet.nz. We will acknowledge your complaint and aim to resolve it within 10 working days.

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If we cannot resolve your complaint, you may refer it to Financial Services Complaints Ltd (FSCL), an independent dispute resolution scheme that is free to you.

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FSCL contact details:

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Privacy Act

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Any information you provide us, whether verbally or in writing, remains secure and confidential. If you want us to access any information you have given, simply ask. You also have the right to request corrections to any information we hold about you if you believe it is inaccurate.

 

EasyStreet will use the information you provide to offer advice and may also use it to obtain the best recommendations for your finances and/or insurance. Any lender or insurer may refer to EasyStreet on your behalf.

 

We may share information with other professionals, such as solicitors, accountants, financial brokers, or financial planners, when such services are needed to support this advice and as necessary.

 

Check this link to view our full Privacy Policy: https://www.easystreet.nz/privacy-policy

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Full Disclosure Guide

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This webpage provides a summary of our disclosure information.

For full details about how we are paid, commission ranges, referral partners, conflicts of interest, our duties, complaints process, and your rights, please download our complete Disclosure Guide.

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👉 Download our Full Disclosure Guide (PDF)

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Queries?

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Should you have any queries relating to the above information, then please contact your EasyStreet Adviser who will be pleased to help and answer any query you may have. You will be provided with a PDF version of this Disclosure Guide when you are dealing with an EasyStreet Adviser, if you require one now, please reach out to request.